Privacy Policy

1. Information We Collect

We collect several types of information, including:

Personal Information You Provide:

This includes information you voluntarily provide to us, such as:

Account Information: Name, email address, billing address, phone number, and any other information you provide during account registration.
Payment Information: Credit card details, and other payment information, which are processed securely by our third-party payment processor (Stripe - see Section 4). We do not directly store your full credit card details.
Support Requests: Information you provide when contacting our support team, including your name, email address, and details of your query.
Communications: Content of communications you send to us, such as emails or chat logs.

Usage Data:

We automatically collect information about your use of the Services, including:

Service Usage: The Services you use, when you access them, and how long you use them.
Resource Consumption: Information about the Resources you consume (e.g., compute time, storage space, data transfer).
Technical Data: IP address, browser type, operating system, referring/exit pages, and device information.
Log Data: Technical information related to your interactions with the Services, like error logs.

Cookies and Similar Technologies:

We use cookies and similar technologies (e.g., web beacons) to enhance your experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use your information for the following purposes:

Providing and Improving the Services: To operate, maintain, and enhance the Services, including providing customer support.
Account Management: To manage your account, process payments, and communicate with you about your account.
Personalization: To personalize your experience, provide you with tailored content, and recommend relevant services.
Security: To protect the security and integrity of the Services and our systems.
Communication: To send you important notices, updates, and promotional communications (with your consent, where required).
Analytics: To analyze usage patterns and improve our services.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Disclosure of Your Information

We may disclose your information in the following situations:

Third-Party Service Providers: We share your information with trusted third-party service providers who assist us in operating the Services (e.g., payment processors, hosting providers, analytics providers). These providers are contractually obligated to protect your information.
Legal Requirements: We may disclose your information if required by law, such as in response to a court order or subpoena.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will provide notice of any such transfer.
With Your Consent: We may disclose your information with your consent.

4. Third-Party Services (Stripe)

We utilize Stripe, Inc. ("Stripe") as our third-party payment processor. When you provide payment information, it is securely transmitted directly to Stripe. We do not store your full credit card details. Stripe's Terms of Service and Privacy Policy govern the processing of your payment information. You can review Stripe's Terms of Service at https://stripe.com/us/checkout/legal and their Privacy Policy at https://stripe.com/us/privacy. We are not responsible for Stripe's privacy practices.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

Encryption: We use encryption to protect sensitive data during transmission and at rest.
Access Controls: We restrict access to your information to authorized personnel only.
Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.
Data Minimization: We only collect and retain the information that is necessary for the purposes outlined in this Privacy Policy.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Upon deletion of an app instance, all associated data is irretrievably deleted and cannot be recovered. We will retain billing and payment information for as long as required by accounting and tax laws.

7. Your Rights

You have the following rights regarding your personal information:

Access: You have the right to access the personal information we hold about you.
Correction: You have the right to request that we correct any inaccurate or incomplete information.
Deletion: You have the right to request that we delete your personal information.
Restriction of Processing: You have the right to request that we restrict the processing of your personal information.
Data Portability: You have the right to request a copy of your personal information in a portable format.
Withdrawal of Consent: If we are processing your information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at team@ghaymah.systems.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Canada, where data protection laws may differ. We will take appropriate steps to ensure that your information is protected in accordance with this Privacy Policy.

9. Children's Privacy

Our Services are not directed to individuals under 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by sending you an email. Your continued use of the Services after the updated policy is posted constitutes your acceptance of the changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Ghaymah Systems

team@ghaymah.systems